FAQ & Site Info

I gladly accept returns, exchanges, and cancellations Contact me within: 14 days of delivery Ship items back within: 21 days of delivery Request a cancellation within: 24 hours of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Questions about your order? Please if you have any problems with your order.

I will only use your shipping and billing address, and contact information To communicate with you about your order To fulfill your order For legal reasons (like paying taxes)

Orders are shipped within 1-3 business* days. "Made to order" orders may take 3-5 business* days. WORLDWIDE Shipping - Takes about 6-28 business* days to most countries. *Business days are working days only and don't include weekends and holidays. Deliveries may be delayed due to holidays. You can upgrade your shipping to first class shipping with tracking number ($9) takes 3-8 business* days. Please make sure that your address complete & correct, I'm recommending to add your phone number via Etsy conversation or by a note in the seller's box. If you like to deliver the order to a different address, please let me know before I'm sending the package.

You can track your order via the link below: www.17track.net If you choose upgraded Eco Post Shipping you will be able to see the process of the shipping all the way to you, the status will be updated on www.17track.net

If you have a good fitting bracelet already, then you can simply measure its length to find out your size. Otherwise, use the following method: Wrap a tailor’s tape tightly around the broadest part of your wrist and add a ¾ inch (2 cm) to the measurement, to allow the bracelet to sit comfortably on your wrist. You can use a strip of paper instead of a tailor’s tape and measure its length using a ruler. Available sizes of elastic / shamballa bracelets: 16 cm (6.3 inches), 17 cm (6.7 inches), 18 cm (7.1 inches), 19 cm (7.5 inches), 20 cm (7.9 inches), 21 cm (8.3 inches), 22 cm (8.7 inches), 23 cm (9.1 inches), 24 cm (9.4 inches).

Since all of my jewelry are 100% handcrafted, the length, width or weight of the jewelry may be slightly different from the product specifications. These differences are not significant.

Every piece of my Jewelry 100% handcrafted by me with a lot of love and care. Caring your jewelry ensures that your jewelry will look great every time you wear it. Most Metals tarnish with exposure to air and the environment. Additionally, lotions, perfumes, bleach and chlorine all have adverse effects on the quality and the look of almost any metal. Apply any scents and lotions before you put it on. Avoid wearing jewelry when you are doing sport or contact with water. To keep your jewelry clean - rub with a jewelry cloth if a piece of jewelry becoming tarnish. Soap and water and a soft brush will help shine up to your jewelry, dry it well though!